Refund Policy

Last updated: August 2, 2026

At YieldPeer, we're committed to providing value and standing behind our service. This policy outlines our refund terms for Pro subscriptions.

1. Full Refunds

We offer full refunds in the following cases:

• Service not delivered: If we fail to provide the core matching service as described
• Technical issues: If platform bugs prevent you from using key features for more than 7 consecutive days
• Billing errors: If you were charged incorrectly or without authorization
• First-month satisfaction guarantee: If you're unsatisfied within the first 30 days of your initial Pro subscription, we'll refund in full—no questions asked

2. No Refunds

Refunds are not available for:

• Partial billing periods (e.g., canceling mid-month)
• Dissatisfaction with match quality or growth outcomes (results vary based on your content and audience)
• Failure to use the service during a billing period
• Changes in your own circumstances (e.g., pausing your newsletter)

3. Cancellation Process

You may cancel your Pro subscription at any time:

• Access remains active until the end of your current billing period
• No partial refunds for unused time
• To cancel, email yieldpeer@gmail.com or use the account settings (once available)

4. Refund Timing

Approved refunds are processed within 5-7 business days via the original payment method (Stripe). Allow additional time for your bank to complete the reversal.

5. Status After Refund

Upon issuing a refund:

• Your Pro subscription is canceled immediately
• You revert to the Free plan and retain access to manual matching and basic features
• All match history and analytics data remain accessible

6. Right of Withdrawal (EU/France)

Under EU consumer law, you have a 14-day right of withdrawal from the date of purchase. This applies unless you explicitly agree to start service immediately (which our signup flow requests). By starting your Pro subscription before the 14-day period ends, you waive this right.

However, our 30-day satisfaction guarantee (above) exceeds this legal minimum.

7. How to Request a Refund

Email yieldpeer@gmail.com with:

• Your account email
• Reason for refund request
• Any relevant details (e.g., bug reports, billing issues)

We'll review and respond within 2 business days.

8. Disputes

If you disagree with our refund decision, you may:

• Escalate to a manager by replying to our response
• File a dispute with your payment provider (though this may result in account suspension pending resolution)
• Contact French consumer protection authorities or the European Consumer Centre

9. Changes to This Policy

We may update this policy with 30 days notice via email. Changes do not affect pending refund requests.